Frequently Asked Questions

Everything you need to know about shopping at BAPE® Europe.

How can I ensure my BAPE® products are authentic?

All items sold on eu.bape.com are 100% authentic. Each garment features a specific set of security tags, including the iconic ape head sleeve tag and a brand-specific wash label with a gold foil tag to guarantee its origin.

What are your shipping destinations and costs within Europe?

We ship to most countries within the European Union. Shipping costs and delivery times vary by destination and are calculated at checkout. Orders are typically processed within 2-3 business days.

What is your return policy for online orders?

We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags and packaging intact. Please note that certain limited-edition collaborations may be final sale.

How do I determine my size for BAPE® apparel?

BAPE® sizing typically follows Japanese standards, which often runs smaller than US or EU sizing. We recommend checking the specific size chart on each product page or sizing up if you prefer a looser fit.

Can I cancel or modify my order after it has been placed?

Due to our rapid processing times and the high demand for limited releases, we are unable to cancel or modify orders once they have been confirmed. Please review your cart carefully before completing your purchase.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options available at checkout to ensure a secure transaction.